crossculturalbiz.com

“With the training provided by Cross-Cultural Biz at the outset of the most recent training program, I was amazed at how much more confident our delegates were. The participants developed a cultural awareness, an ability to communicate effectively, and gained confidence. It was marvelous to experience this turnaround so quickly. Definitely a key aspect to our future long term training programs!”

Maire O’Brien PhD,
Director, Training Division, York University

“Your seminar on cross-cultural selling exceeded my expectations. I am very satisfied!” 

Michael Brugel, President
Downtown Acura, Canada

“Kathy has presented two sessions to our staff focusing on cross-cultural and diversity. The first was ‘Effective Cross-cultural Communication’, organized by Human Resources and was open to all staff. As a former professor who developed the Cross-Cultural Communication course for Seneca College, she is an expert in the field. Her information was up-to-date and balanced. She explained the difficult cultural concepts clearly, related to an audience of mixed cultures well, and took a thoughtful approach to complex workplace issues.

The excellent feedback for the first seminar leads to a one day “Train the Trainer Diversity Workshop” for the members of TRCA Diversity Sub Committee. The seminar included comprehensive coverage of key diversity issues: cross-cultural competence, disabilities and disability accommodation, sexual orientation, environmental sensitivity, managing diversity. The seminar also included practice sessions for the committee members. Her performance, knowledge and resources have proven very beneficial to the TRCA”. 

Jyotsna D, Human Resources Associate 
Toronto and Region Conservation Authority 

 ”Kathy Jia recently made a presentation on Cross Cultural Marketing to the Bayview Branch Sales Team. The presentation was very well received and full of valuable advice for salespeople in a multi-ethnic city such as Toronto”

Craig Homewood, Manager,  Toronto
Royal LePage Real Estate Services Ltd., Brokerage

“Great sessions! The three consultation sessions on how to build relations with new immigrant employees were beneficial. I appreciate your insights and practical approach. Now I am equipped with tools to solve the problems here”.

Mike C.
Manager, Orange County Sanitation District, California, USA

“Our bank staff took Business Mandarin Course for 15 weeks. The instructor employed a practical teaching method including role-playing to enable our staffs to pick up the new language easily. Her teaching materials were well prepared and well thought-out and were tailored to our business needs. The teacher was very patient in guiding the trainees although most of them could speak very little of the language. At the end of the training, they were able to communicate in the language with confidence…we are very pleased with the service.”

Denise Tai, Human Resources
The Bank of East Asia (Richmond Hill, Canada)

“When I was promoted to be the general manager in charge of the company’s two branches in China, I was excited and anxious. I didn’t know where to start. Cross-Cultural Biz prepared me. I can face this job with confidence now”.

Mark. J.
General manager of a leading IT services companies based in Markham, Ontario 

Re: Online training “Effective Cross-Cultural Training for ESL Teachers”: “Thank you so much for your informative and interesting seminar!  Thank you for your insight into how important it is to understand the different cultural backgrounds of students in a classroom, and how this understanding can help reduce miscommunication not only with students but also between students. I loved hearing about your own experiences and how your company was founded because of your passion to teach cross cultural communication to help others. This passion was evident throughout your seminar.  It was great to hear your many fitting stories and current examples to illustrate each point of your PowerPoint presentation and to receive your positive feedback about the teaching experiences we shared. It was a pleasure working with you!  The time went by very quickly”!    

Edith Gerlach, Professor at Niagara College

“I found the training very useful in terms of acquainting me with key customs and practices of business in China, in addition to helping me better understand the nature of the challenges facing Westerners seeking to integrate into Chinese business culture”

William S.
Owner of a management consulting company based in Toronto

Re : Seminar “Effective Cross-Cultural Communication for Immigrant Settlement Counsellors”:  ”The range of subject matter of this value added workshop generated great interest and enthusiasm among the group. Participants found the delivery of the subject matter was engaging, interactive and informative”. 

Belita L, Coordinator, Immigrant  Services

“Kathy has given both myself and my colleagues great insight into cross cultural etiquette. It is always a pleasure to listen to her speak as she really knows her field of expertise! Personable, knowledgeable and responsive, I will definitely work with her in the future!!
Top Qualities: Expert, High Integrity, Creative”!

Catherine de Vries, Sales Representative
Royal LePage Real Estate Services Ltd., Brokerage
Toronto

“It was a wonderful opportunity to learn from you, Kathy. Your expertise in cultural differences is absolutely useful in market development. In particular, it bears importance to me in dealing with clients of varied cultural background.

Thanks a million for your enlightenment”!

Ray H
President
Immigration World Inc.

“The workshop on Cross-Cultural Communication was most informative. This is a critical area especially in a city such as Toronto where we are dealing with people from all over the world. It is an important part of our professional development. You have made us aware of the pitfalls if we are not aware of other peoples’ cultures and customs; an innocent misstep could be a deal-breaker”.

Nellie B.
Broker Royal Le Page Real Estate Services Ltd., Brokerage, Toronto 

“I loved your presentation on Effective Cross-Cultural Communication! The session helped us understand and manage cultural differences. The examples of miscommunications in multicultural settings are powerful. I highly recommend this training to our staff, especially the Stewardship Programs and Outreach groups”.

Nicole S
Human Resources, Conservation Authority, Ontario

“Sound, thoughtful information. Practical approach”.

Antonietta P.
Diversity Committee, Conservation Authority, Ontario

” I was greatly impressed with the breadth of (the teacher’s) knowledge, sensibility and imaginativeness”.

Dr. Theresa Hyun
Professor, York University

“Excellent! I learned different ways in which we communicate in different cultures and the impacts of the differences on our international businesses.–insightful”!.

Adrian N.
Vice President of an engineering company based in Markham, Ontario

“The training was very effective…. The trainer was professional, approachable and always well prepared. The course was designed based on the needs of the participants (many of whom were in the health care field), and we all found the lessons very beneficial”.

Rose L. Public Healthy Department, Toronto

“Thanks Cross-Cultural Biz for giving our students such wonderful and fun
Mandarin lessons. They truly enjoy your classes.”

Elena Ho
Principal of Trinity Montessori School