Tourism and Hospitality

Cross-Cultural Biz offers tourism and hospitality industry international and multicultural business solutions. We provide cross-cultural training and consulting as well as combo cross-cultural business services: marketing material preparation – translation and voice over, language lessons, networking, and more.

Ms. Jia-Jones at Ritz-Carlton, Virginia, photo by Pamela Eyring

In The Ritz-Carlton, Virginia, photo by Pamela Eyring 

Cross-Cultural Biz Programs Designed for Tourism and Hospitality Industry

  • Cross-Cultural Competence Training for Tourism and Hospitality Employees
  • Effective Cross-Cultural Communication
  • Essentials of International Etiquettes
  • Asia Preparation Program
  • China Program: Strategies for Chinese tourists preparation, insights, practical tools, payment methods, useful expressions, language lessons, auspicious name translation & marketing material preparation, and more!
At Riu, Costa Rica, with Diana; eaching Mandarin and Chinese culture at Riu Guanacaste, Costa Rica

At Riu, Costa Rica, with Diana

Report: “Chinese visitor visa applications to Canada increase despite Huawei dispute”, by Nathan Vanderklippe, Globe and Mail, Feb. 23, 2019

More CCB seminars can be found on Cross-Cultural Training and Consulting page. Our programs have proven to be beneficial.

Testimonials by some of our happy clients in tourism and hospitality:

“Your Cross-Cultural Workshop was brilliant!  The participants were intrigued. The information you provided covered a variety of topics on how to best understand the  Chinese culture & to best prepare tourism businesses and product. 

It was an informative and pleasant way to spend an afternoon. As she shared her stories with us, everyone found it easy to relate to Kathy and her approachable manner.  Representatives from many facets of Centre Wellington were present, from retail, business, bed and breakfast to customer service, and Kathy delivered valuable information for all”. 

Deb D, Tourism & Destination Coordinator

“Our area has become a destination spot. The information you have provided us with (Cross-Cultural Competence, Effective Communication, and China Preparation) has already proven helpful in my interactions with our multicultural clients….You are doing great work”.
~V. Anderson, Cottage Rentals, Tobermory, Ontario

“We are very excited to take your session about Chinese culture awareness. It is a real eye opener! The session is very helpful for working with tourists.  It was fun to learn these key Mandarin expressions, too!”

~D. González, Riu, Costa Rica

See more Testimonials.

Contact us to discuss your need and how we can help you.

Shen Zhen, China, picture by Kathy Keyi Jia-Jones

Shen Zhen, China,
picture by Kathy Keyi Jia-Jones

Niagara on the Lake, Lake Ontario

Niagara on the Lake, Lake Ontario

2014-08-06 10.45.45

Savoy, London, England; photo by Kathy Keyi Jia-Jones

Afternoon Art Tea at Merrion Hotel, Dublin, Ireland; photo taken by Kalli Jones

Afternoon Art Tea at Merrion Hotel, Dublin, Ireland; photo taken by Kalli Jones

Nobel Museum, Copenhagen, Denmark; photo taken by Kathy Jia-Jones

Nobel Museum, Copenhagen, Denmark; photo taken by Kathy Jia-Jones

Hermitage Museum, St. Petersburg, Russia; photo taken by Kathy Jia-Jones

Atlantis Paradise Island, Nassau, Bahamas

Atlantis Paradise Island, Nassau, Bahamas

Pontcysyllte Aqueduct, Wales; photo taken by Kathy Jia-Jones

Pontcysyllte Aqueduct, Wales; photo taken by Kathy Jia-Jones

Jiao Tai Temple, Seoul, South Korea; photo taken by Kathy Jia-Jones

Jiao Tai Temple, Seoul, South Korea; photo taken by Kathy Jia-Jones

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