Tourism and Hospitality

Cross-Cultural Biz offers tourism and hospitality industry international and multicultural business solutions. We provide cross-cultural training and consulting as well as combo cross-cultural business services: marketing material preparation – translation and voice over, language lessons, networking, and more.

Ms. Jia-Jones at Ritz-Carlton, Virginia, photo by Pamela Eyring

In The Ritz-Carlton, Virginia, photo by Pamela Eyring 

Cross-Cultural Biz Programs Designed for Tourism and Hospitality Industry

  • Cross-Cultural Competence Training for Tourism and Hospitality Employees
  • Cross-Cultural Communication and Marketing in the Multicultural and International Marketplace
  • Essentials of International Etiquettes
  • China Business; Asian Tourists Preparation Programs
At Riu, Costa Rica, with Diana; eaching Mandarin and Chinese culture at Riu Guanacaste, Costa Rica

At Riu, Costa Rica, with Diana

More CCB seminars can be found on Cross-Cultural Training and Consulting page.

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Festival and Events of Ontario Conference

February 25 – 27, 2020

Richmond Hill – Sheraton Parkway Toronto North Hotel & Suites

Kathy Keyi Jia-Jones of Cross-Cultural Biz will be a proud presenter at the Conference. Her topic:  “Innovative Ways of Attracting and Retaining Multicultural and International Visitors”.

For more information about the Conference and to register, please go to www.feoconference.com.

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Helpful Articles:

Business leaders urge end to Canada-China friction” by Nathan Vanderklippe, The Globe and Mail, Nov. 12, 2019

Report: “Chinese visitor visa applications to Canada increase despite Huawei dispute”, by Nathan Vanderklippe, Globe and Mail, Feb. 23, 2019

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Testimonials for Cross-Cultural Biz

“Your Cross-Cultural Workshop was brilliant!  The participants were intrigued. The information you provided covered a variety of topics on how to best understand the Chinese culture & best prepare tourism businesses and products. Representatives from many facets of Centre Wellington were present, from retail, business, bed & breakfast to customer service, and Kathy delivered valuable information for all”. ~Deb D, Tourism & Destination Coordinator, Centre Wellington, Ontario

“Our area has become a destination spot. The information you have provided us with (Cross-Cultural Competence, Effective Communication, and China Preparation) has already proven helpful in my interactions with our multicultural clients…You are doing great work”. ~V. Anderson, Cottage Rentals, Tobermory, Ontario

“We are very excited to take your session about Chinese culture awareness. It is a real eye-opener! The session is very helpful for working with tourists.  It was fun to learn these key Mandarin expressions, too!” ~D. González, Riu, Costa Rica

“Thank you for the seminar (on cultural awareness and market preparation)! It was so helpful for our art festival. Thanks so much for the translation as well!”
~Barb L, Elora en Plein Air

See more Testimonials.

Contact us to discuss your needs and how we can help you.

Shen Zhen, China, picture by Kathy Keyi Jia-Jones

Shen Zhen, China,
picture by Kathy Keyi Jia-Jones

Niagara on the Lake, Lake Ontario

Niagara on the Lake, Lake Ontario

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Savoy, London, England; photo by Kathy Keyi Jia-Jones

Afternoon Art Tea at Merrion Hotel, Dublin, Ireland; photo taken by Kalli Jones

Afternoon Art Tea at Merrion Hotel, Dublin, Ireland; photo taken by Kalli Jones

Nobel Museum, Copenhagen, Denmark; photo taken by Kathy Jia-Jones

Nobel Museum, Copenhagen, Denmark; photo taken by Kathy Jia-Jones

Hermitage Museum, St. Petersburg, Russia; photo taken by Kathy Jia-Jones

Atlantis Paradise Island, Nassau, Bahamas

Atlantis Paradise Island, Nassau, Bahamas

Pontcysyllte Aqueduct, Wales; photo taken by Kathy Jia-Jones

Pontcysyllte Aqueduct, Wales; photo taken by Kathy Jia-Jones

Jiao Tai Temple, Seoul, South Korea; photo taken by Kathy Jia-Jones

Jiao Tai Temple, Seoul, South Korea; photo taken by Kathy Jia-Jones

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